Monday, January 5, 2009

On Delta customer service

Missed my flight today.
Overzealous gate agent
closed the door early.

“The plane is right there!”,
I said while pointing at it,
still parked at the gate.

“I’m not even late!
It’s ten minutes till take-off!”,
I argued my case.

But he wouldn’t budge.
Refused to let me on board.
Now I’m on stand-by.

Granted, I was cutting it a bit close. But I got to the gate ten minutes before departure and the friggin' door was already closed! Not because the flight was leaving early. Nope. It sat there, parked at the jetway while I argued with the gate agent for ten minutes, then took off without me.

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